FAQs
Need help? Have questions, comments or issues? Read our FAQs or email support. We’ll respond as soon as possible.
You can access Wanderlust TV online at wanderlust.tv on any browser or internet-enabled device.
To download the app, simply search for Wanderlust TV in your device's app store. You will be able to log in directly to your account. Please note that while all of our classes are available on the app, some of our curated features are not. For the best experience login at en.wanderlust.tv/sign_in from your browser
iOS, AppleTV or tvOS | Android | Roku | FireTV or Amazon Fire
On your Home screen you will find suggestions for your practice based on what the level you prefer to practice.When on browser view from either your mobile device or desktop computer you can navigate to the library and view classes through various filters. To learn more about how to do this read this post https://wanderlust.com/journal/wanderlust-tv-reimagined-for-you/.To find classes on the app, select the spyglass and enter your search term.
To add a video to your Favorites list click on the hear that appears under the video. To remove a video from your Favorites list click the star again. It will then be removed.
Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.
Additionally, some older versions of Android do not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are running Google Chrome on your Android device.
If you need further assistance please email us at tv@wanderlust.com
1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.
3. Restart your wireless router or modem.
If you have past or present injuries, medical conditions, or are pregnant, check with your doctor first before doing your chosen classes. No matter what your experience, listen to your body and seek professional advice.
You can access Wanderlust TV online at wanderlust.tv on any browser or internet-enabled device.
To download the app, simply search for Wanderlust TV in your device's app store. You will be able to log in directly to your account. Please note that while all of our classes are available on the app, some of our curated features are not. For the best experience login at en.wanderlust.tv/sign_in from your browser
iOS, AppleTV or tvOS | Android | Roku | FireTV or Amazon Fire
Signing up for our free trial allows you to give Wanderlust TV a test drive without being charged. Once the free trial expires, you’ll become a full-fledged subscriber and will be billed at the subscription price set when you first began your free trial. You’ll be able to stream all of our subscription-available videos anytime, anywhere, from nearly any device. Please note, there are no refunds for charges incurred on any subscription plan. To avoid being charged after starting a trial, please cancel the trial before expiration. You will not lose access to the free trial if you cancel early.
You do not have to download the program. Even without a subscription, you can still stream your classes over the Internet. Offline downloads are available as well, but they are only allowed via our native apps, not over the web at wanderlust.tv
You will still have access to your classes even if you don't have a subscription. You only need to download the classes if you would like to access them in a space without WiFi.
If you cannot find your class, search for it in the search bar and add it to your Favorites list. You can find your Favorites if you click on your profile in the upper right hand corner and select "Favorites" in the dropdown menu.
Free trials last for 14 days before converting into subscription accounts. You were charged for the subscription when your free trial ended.
Cancelling your subscription is easy. Simply login to wanderlust.tv on your browser. Click your profile, and in the drop down menu select Billing. Scroll down and you'll see a button called Change Plan. Click Change Plan, then click Cancel Membership. Once you've cancelled, you won't be charged again, but your membership will continue until the end of the current billing cycle.
Uninstalling the app will not automatically cancel your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged. When you cancel a subscription you will still have access to your subscription for the remainder of the time for which you have already paid.
Because we offer a free period for you to try Wanderlust TV before you are billed, we do not offer refunds. You will be auto-billed monthly or annually, depending on your chosen subscription, so if you want to make sure you're not charged again, you should unsubscribe before the end of the current billing period or free trial. Cancelled subscribers will not lose access to content until the end of the current billing period or free trial.
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore may be denied.
Changing your credit card information is easy. Sign into Wanderlust TV, then select the profile icon in the upper right hand corner and find Billing in the drop down menu. You can enter your credit card information there.
If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.
Once signed into Wanderlust TV, you can change your password by selecting your profile icon and then selecting Change Password in the dropdown menu.
Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at tv@wanderlust.com and we’ll assist you in getting back in.
